The launch of Core Contact became a clear and obvious step forward in the continued growth and development of Newhall Publications. Publisher of one of the country’s top selling consumer magazine titles, Candis, the company took its telemarketing service in-house, unable to source a business that could deliver its very exacting and specific demands.

Originally born to service the needs of Candis alone, Core Contact has since grown to become a national sector-led subscription management and telemarketing specialist, offering comprehensive inbound, outbound, fulfilment and data handling services. Our teams are made up of groups of professionals whose individual experiences combined complement clients' customer management and new business requirements. Pioneering, proactive and often groundbreaking in our approach, our people work as part of each client team, from implementation to delivery phase of every high value, results driven campaign.

Our drive is to gain a personal, one to one understanding of our clients’ business needs – we believe our approach incites a synergy between individual campaigns and business development strategy and it is that level of understanding that brings real results.

Our Team

Bryan Douglas-Dala, Core Contact Managing Director
With almost 10 years experience at the forefront of the contact centre industry, Bryan leads the Core Contact teams, retaining a hands-on, fully operational approach. His managing role in Candis has supported the publication’s ongoing growth through the years.

A specialist in contact centres delivering value for the publishing, charity, membership organisation and insurance industries, Bryan’s strategic approach to telemarketing and subscription management has led to the development of a series of unique customer service models that have delivered outstanding results for the brand owner.

Chris Harman, Director
Data handling and analysis specialist Chris has over 20 years experience within the industry, constructing and managing CRM membership and subscription databases with transaction volumes exceeding 8 million each year.

Chris’ in-depth knowledge of this specialist subject allows him to manage implementations ranging from small scale projects to monthly 300,000 fulfilments exercises on a year on year basis. An industry expert, Chris continues to explore our market, investigating new technological breakthroughs that may advance or add value to our service range.

David Norman, Telemarketing Manager
An experienced telemarketing professional, David has built an enviable track record underpinned by a proven ability to adapt and improve campaigns, maximising end value for the client.

David applies a range of innovative management techniques most suited to a client's needs that are often considered groundbreaking in our industry.

Sue Thompson, Subscriptions Manager

Sue has been central to the development and running of Core's subscription systems for more than 10 years. Her detailed understanding of customer campaigns and data handling, working on a campaigns both large and small, are integral to delivering value to clients from their customer base.

Mary Anderson, Customer Service Manager
An inbound customer service and agent management specialist, Mary oversees the daily operation of this aspect of our business, managing over 7,000 calls each month.

With exceptional attention to detail, Mary is praised for her interpersonal skills which have proved infectious throughout her teams.

Alex Murphy, Quality & Fulfilment Manager

To deliver successful campaigns requires attention to detail across all client activities. Alex runs Core's fulfilment and handling services and is experienced in minimising delivery times to customers in conjunction with other campaign planning. He also specialises in ensuring all aspects of each campaign delivers closely controlled quality targets across the business.