At Core, we believe in developing long term relationships where clients’ needs grow from us as their business evolves. Through our personal understanding of a client, we are able to act both proactively and reactively to achieve the best outcome – we recognise the need to listen and understand as well as project and inject thoughts and ideas under one team banner.

We continually push the development of our IT function and are able to develop our own bespoke applications that have proved time and again to be more effective, as well as integrating with our clients own in-house databases. Continuous improvement in our IT service provision helps us push the boundaries of customer service. Added value is realised in the shape of accurate data recording, complete visibility of activity and results, quick lead distribution, lead tracking and ultimately return on investment.

Choose Core Contact because:

• We offer a complete solution from order or sale to fulfilment and data processing

• We have developed one of the most advanced and effective subscription management systems available

• Your customers are not just a number. Our agent training, focused on one to one connections between two people, is designed to make your customers feel special about your brand

• Flexibility with telemarketing campaign payment terms – (cost per acquisition/cost per call/hourly rate)

• Agent conditions are excellent in our contact centre, with far more space per agent than the average call centre

• Agent turnover, at 10% is just half that of the 20% national average. Happy agents deliver successful campaigns for brand owners!

• As a medium-sized contact centre, our use of technology, such as our predictive dialler, means that we can deliver the efficiencies of the largest centres with the personal attention of smaller units

"Core Contact has played a major part in getting our website advertising campaign up and running - I would recommend their services to anyone needing telesales or telephone customer services"

Barry Sutcliffe - Managing Director, Building and DIY.com

Building and DIY.com can be found at www.buildinganddiy.com